Politica dei rimborsi / Criteri di rimborso

Returns 

Our policy lasts 10 days. which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We only accept returns if the product you receive a damaged or not sent as shown on our website. 

To start a return, you can contact us at info@kidstoys.us If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@kidstoys.us

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as Charger/Adapter, Electronics Toys), Custom products (such as special orders or personalized items), and personal care goods (such as beauty products, Clothes). We also do not accept returns for hazardous materials, flammable liquids, Batteries, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

A) We only refund you if you do not receive the item or do not receive the item according to our product description on our website or received the item damaged.  We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

B) If the order tracking says the item is delivered, but the customer claims not received the order, In this circumstance, please contact your local post office. We have no way to control this over the shipment. We can not refund if the tracking shows delivered. 

Purchase Protection & Dispute: Our Payment processor company protects your purchase. Suppose anything happens with the purchase. Feel free to contact us first before the dispute. We will try to best to resolve the issue. If the buyer and seller did not come to any negotiations, then the buyer can dispute the order with proper documentation. Our Purchase protection time is 20 Business days. Before this mentioned time, the buyer can not dispute the money. 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@kidstoys.us

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@kidstoys.us

Order Cancel: For canceling the order please email us within 24 hrs of the order placed. We will refund your money within 2-3 Business days. After 24 hrs we can not accept your order cancellation request. Shipped /In transit Orders are not possible to cancel. 

If we need to cancel any order from our end, we will let you know about the product stock condition or anything related to the order. 

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping 

To return your product, you should mail your product to Kids Toys LLC, 539 W. Commerce St, Dallas TX 75208, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.